Reach 1.5 billion + conversations with our WhatsApp Business solution. Connect to your users with the most popular chat app globally! With our officially supported API for
WhatsApp Business, you’ll have access to a feature rich, scalable, east to use solution.on.
Integrate Anywhere
Our WhatsApp Business API can be integrated into any system you’re currently running.
Alternatively, we also offer a Chat Messaging Dashboard which gives you access to the WhatsApp Business Solution without developer efforts.
Day-to-day business time passes quickly, and your priority is to get your WhatsApp Business Account up-and-running.
Our team offers a lightning speed onboarding option of 48 hours, so you can get started whenever you need to.
Different communication solutions for your varied business needs.
Branded Messaging : Become a ‘Verified Business’ to show your users that they can trust the phone number of your business account on WhatsApp.
Bring Your Own Number : Bring your own number to WhatsApp Business solution – either mobile, landline, or toll-free.
Simple API Integration : Upgrade transactional SMS service with popular chat features like multimedia sharing, group chats, sharing location, sending documents etc.
Rich Messaging : Send and receive texts, images, files, Documents, videos, audio, and more with your users on WhatsApp.
Message Templates : Initiate conversations via pre-approved message templates with customizable variables. Images and files now available.
Inbox : Interact with users on the go with the Simple to use and multifunctional Inbox Facility.
Agent Management : Manage Team Conversations and control and monitor the conversation of the agent with the agent management feature.
Chatbot Drag and Drop Editor : Automate the whatsapp conversation by designing the chatbot flow with the advanced drag and drop editor, to handle repeated communications.
Chatbot Templates : Use ready to use templates to design your workflows for chatbot automation.
Find out what content types or media files are supported with the WhatsApp Business solution.
Text messages : Send plain text messagesor combine text with emojis.
Media messages : Send image, video, audio, document, and sticker messages.
Contact messages : Send Contact Card
Location messages : Send Location Message
Interactive messages : List messages, Reply button messages, and Single and Multi-Product Messages.
Template messages : Send Business Initiated messages using template message type.
Message Templates vs. Chat Messages
To initiate a conversation as a business you’ll need to setup so-called Message Templates. If a user initiates the conversation, or replies to a templated message, a ’24- hour support window’ starts, where you can reply to the user freely without a templated message.
1.Message Templates
When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.
1.Chat Messages
When a user sends a message to your WhatsApp Business Account (starting the 24-hour support window) you can send messages to that user without the use of a templated message.
WhatsApp has switched from a notification-based pricing model to a conversation-based pricing model. Businesses are charged per conversation, which includes all messages delivered in a 24 hour session.
WhatsApp Business API conversations fall into two categories that are priced differently:
1. User-initiated
A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24 hour customer service window.
2.Business-initiated
A conversation that initiates from a business sending a user a message outside the 24-hour customer service window. Messages that initiate a business-initiated conversation will require a message template.
Note : It may take 15-20 days for the entire approval process & approval of use of API’s is NOT guaranteed.
Required documents and resources
Facebook Business IDIncorporation certificate, GST Certificate and PAN card A WhatsApp Number
Billing details including GST Number
About company (A short – description)
Logo (640*640)
Address
Email
Business category Website
WhatsAPP Business API Access will be provided. It is the customer’s responsibility to integrate it with their own application as per predefined guidelines.
If case of violation of WhatsApp Guidelines, Facebook may stop/block/suspend the account or service. There is no control or role of BSP in this matter.
(It is highly important to use this services in accordance to Facebook guidelines)
In case of any complaint registered, it is the customer’s responsibility to address the same [BSP has no role in addressing end customer/user complaint].
Once the number is configured, it must not be used for WhatsApp on any other devices.
It is the complete responsibility of the customer to ensure, no message, no content or no attachment violate land of the law.
If service is suspended by Facebook due to any violation of its policies, all applicable charges are to be borne by the customer to reactivate the same again.
Facebook / WhatsApp / reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be shared immediately.
Transnational SMS Routes basically you can be used for sending critical alert and informational messages. Since we are providing Templates based SMS hence is 100% spam free and secure.
